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Le risposte alle domande più comuni - In questa sezione, le risposte alle domande più frequenti su Badgy, Badgy100, Badgy200.
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How can I tell which version of the printer driver I have on a Mac?

  1. Click the menu "⌘ | System Preferences | Printers & Scanners"
  2. Select the "Evolis Badgy" printer.
  3. Note the version of the "Evolis Badgy Card Printer CUPS"

copie eran badgy

How do I install my Badgy printer on a Mac?

Before installing a Badgy driver, you must be logged in with administrator rights, otherwise the computer may not carry out the installation.

 

  1. Download the Mac driver from the support section on the website.
  2. Unzip the downloaded file – EvolisCardPrinter-4.13.48.2.pkg.zip
  3. Run the file EvolisCardPrinter-4.13.48.2.pkg and follow the installation instructions.
  4. Connect the Badgy printer to a free USB port on your Mac computer.
  5. Switch on the Badgy printer.
  6. Open the "Printers & Scanners" menu. Click the menu ⌘ | System Preferences | Printers & Scanners.
  7. Click the + button to add a new printer.
  8. Select "Evolis Badgy" in the printer list.
  9. From the menu "USE – Choose a Driver," click the "Select Software" option
  10. In the list which appears, select the "Evolis Badgy Card Printer CUPS 4.13.48.2" driver in the language of your choice.
  11. Confirm by clicking "OK," then "Add

BADGY COPIE ECRAN

My printer driver settings are not saved on a Mac

On a Mac, the print settings are automatically reset to the default values. To avoid having to choose specific options (ribbon type, brightness/contrast, etc.) every time you print, you can save your settings.
In the print manager, having changed the options to suit your purpose, click the "Presets" | "Save as" menu and specify a name to save your settings.
You can then select these settings directly from the list.
You can also select the option "Save Current Settings as Preset" to print using the settings previously defined.

COPIE ECRAN BADGY

What settings of the computer should I check before installing a driver?

Before starting an Badgy driver installation, make sure you are logged-in with ADMINISTRATOR rights, or else the computer will turn down the driver's installation. 

Which operating systems are supported by Badgy?

Drivers for Badgy are available for the following platforms:

  •     Windows XP
  •     Windows Vista (32 & 64-bits)
  •     Windows 7, 8 (32 & 64 bits)
  •     Mac OS 10.8

What is a driver?

A driver is a computer program,  hardware-dependent and operating-system
Specific, that allows a hardware device to communicate with a computer.

A driver acts like a translator between the device and programs that use the printer.
Each device has its own set of specialized commands that only its driver knows.

From the driver properties, you will find the possibilities to set ribbon type,
orientation (portrait or landscape), printing rotation (to print a card with a 180° angle) and the number of printouts. Your driver has a printing option for black characters. Such characters are useful if you want to print barcodes with software other than Office Cards.

badgy screenshot

The drivers also sends internal notifications and data from the printer. The driver must be installed prior to the first use of the printer and must be compatible with the operating system. 

How can I tell which version of the printer driver I have in Windows?

To know the driver version in use by the computer, you can open the Badgy Identification card.

There are two ways to access this ID card :

  1.     Double-click on the Printer Manager icon (located at the bottom of your screen, in the notification zone).
  2.     Right-click on the Printer Manager icon to get the menu panel (see below) and select Identification card.

Where can I find drivers?

 All the Badgy drivers can be found on the CD-ROM provided with the printer or download from our web site

What is the Badgy Printer Manager?

The Badgy Printer Manager is a communication tool for Windows, between your computer and your Badgy printer. There is no equivalent tool for Macs.

It gives you instant information on your Badgy via:
 

  •     A small icon located in the lower part of your screen, in the notification area, that switches color according to the current status of your printer (printer connected or disconnected, specific action to be taken, etc.).

  • An information system of animated pop-up windows that tells you what action is required to be taken for printing (change ribbon, clean the printer, etc.). 

This window provides access to local help, by clicking  , It is also possible, in some cases, to cancel the printing job in progress by clicking . You can also resume the printing job by clicking  .

Problems installing Badgy on Windows (Printer detected as "Unspecified")

During the install process it sometimes gets placed in the “Unspecified” folder of the printer menu and the Badgy icon gets stuck initializing.  The solution to this issue is pretty simple:

  • Right click Badgy icon in "Unspecified folder"
  • Choose "Troubleshoot"
  • After it runs diagnostic click "Apply This Fix"
  • The printer should successfully install.

If the problem persists, please call your Badgy reseller/distributor for assistance.

I have an error message when installing my Badgy printer on USB 3.0 port, what should I do?

The USB port versions 1.0 to 3.0 are compatible with Badgy. If you have any printer driver installation problems with a USB port 3.0, please contact your Badgy reseller/distributor.

Click here to update your firmware.

What is the Badgy printer identification card and how do I get it in Windows?

The identification card displays several data (listed below) that are requested when calling upon technical support:  
 

  • Printer Name
  • Printer Model
  • Port Name
  • Serial Number
  • Version of the Driver and of the Setup program
  • Firmware version
  • The computer’s Operating System
  • A status Identification number
  • A date of validation.

An ID card can be printed in two ways:

  1. Double-click the Printer Manager icon (located at the bottom of your screen, in the notification area).

  1. Right-click on the Printer Manager icon to display the following menu, then select Identification Card. 

Note: Data printed on an ID card is automatically updated after each print job. 

What is the small icon at the bottom of my Windows screen for?

This icon is a Printer Manager communication tool between your computer and your Badgy printer. It gives you instant information about the status of your machine (connected or not, actions required, etc.). Check the FAQ for more details What is the Badgy Printer Manager?

What do the different colors of the Printer Manager icon mean?

The Printer Manager icon switches to different colors according to the status of your Badgy printer 

 Green The printer is ready.

 Grey The printer is not connected (Power or USB cable).

  Orange An action is required to enable printing. The printing job will automatically resume after the action is implemented.To access to local help, click  . It is also possible, in some cases, to cancel the printing job in progress by clicking  .

  Red An error has occurred in the Badgy Printer, and some action is required to be taken. To resume printing, click the  button in the pop-up window. To access to local help, click . It is also possible, in some cases, to cancel the printing job in progress by clicking   .

A pop-up window appears on my screen, what's it for?

This window corresponds to the system of pop-up information windows which provide information (e.g. on cleaning the machine) or indicate the actions required to print (e.g. changing the ribbon, etc.).
This window is generated by the "Printer Manager" communication tool.

Check the FAQ for more details What is the Badgy Printer Manager?

How to switch to a different language in the Printer Manager?

To select a different language in the Printer Manager, right-click on the Printer Manager icon (located at the bottom of your screen, in the notification area).

Then, choose the « Language » menu item, and then select your preferred language from the displayed list.