Domande frequenti

Le risposte alle domande più comuni - In questa sezione, le risposte alle domande più frequenti su Badgy, Badgy100, Badgy200.
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What is the Badgy Printer Manager?

The Badgy Printer Manager is a communication tool for Windows, between your computer and your Badgy printer. There is no equivalent tool for Macs.

It gives you instant information on your Badgy via:
 

  •     A small icon located in the lower part of your screen, in the notification area, that switches color according to the current status of your printer (printer connected or disconnected, specific action to be taken, etc.).

  • An information system of animated pop-up windows that tells you what action is required to be taken for printing (change ribbon, clean the printer, etc.). 

This window provides access to local help, by clicking  , It is also possible, in some cases, to cancel the printing job in progress by clicking . You can also resume the printing job by clicking  .

What is the Badgy printer identification card and how do I get it in Windows?

The identification card displays several data (listed below) that are requested when calling upon technical support:  
 

  • Printer Name
  • Printer Model
  • Port Name
  • Serial Number
  • Version of the Driver and of the Setup program
  • Firmware version
  • The computer’s Operating System
  • A status Identification number
  • A date of validation.

An ID card can be printed in two ways:

  1. Double-click the Printer Manager icon (located at the bottom of your screen, in the notification area).

  1. Right-click on the Printer Manager icon to display the following menu, then select Identification Card. 

Note: Data printed on an ID card is automatically updated after each print job. 

What is the small icon at the bottom of my Windows screen for?

This icon is a Printer Manager communication tool between your computer and your Badgy printer. It gives you instant information about the status of your machine (connected or not, actions required, etc.). Check the FAQ for more details What is the Badgy Printer Manager?

What do the different colors of the Printer Manager icon mean?

The Printer Manager icon switches to different colors according to the status of your Badgy printer 

 Green The printer is ready.

 Grey The printer is not connected (Power or USB cable).

  Orange An action is required to enable printing. The printing job will automatically resume after the action is implemented.To access to local help, click  . It is also possible, in some cases, to cancel the printing job in progress by clicking  .

  Red An error has occurred in the Badgy Printer, and some action is required to be taken. To resume printing, click the  button in the pop-up window. To access to local help, click . It is also possible, in some cases, to cancel the printing job in progress by clicking   .

A pop-up window appears on my screen, what's it for?

This window corresponds to the system of pop-up information windows which provide information (e.g. on cleaning the machine) or indicate the actions required to print (e.g. changing the ribbon, etc.).
This window is generated by the "Printer Manager" communication tool.

Check the FAQ for more details What is the Badgy Printer Manager?

How to switch to a different language in the Printer Manager?

To select a different language in the Printer Manager, right-click on the Printer Manager icon (located at the bottom of your screen, in the notification area).

Then, choose the « Language » menu item, and then select your preferred language from the displayed list.